There are no absolute rules to how we ensure customer service. If you want increase customer retention here’s four things that may help. At least half of all businesses are very customer services related. The success of these businesses hinges on the interaction...
Written by – Meghan M Biro | Inspiration ,Leadership As someone who finds talent for a living I see leadership from both sides of the desk. I partner with leaders, many of them are VPS or CEOS, who are staffing up management ranks, or perhaps dealing with the...
6 April, London, UK: Sales talent management specialist SalesAssessment.com has unveiled a series of client case-studies and whitepapers designed to help HR and L&D professionals make full use of its powerful Sales Talent Assessment and Sales Talent Dashboard...
The team has now reached a stage where it does not require any external leadership. The focus is on all team members performing at their best, with a high level of support for each other and active participation from everyone. Differences are valued, as are the...
We all have had customers from hell. They lie to us. They treat us like dogs. They complain. They squeeze us for every last dollar. So what should you do? Of course the easy (and often unrealistic) answer is to just get rid of them. But sometimes these are among your...
We recently changed our home TV and Broadband package at home, to a long established service provider. In the six weeks since changing over, we’ve experienced a lot of technical problems with both our Digital TV package and our Internet service. This has...
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