Does customer service really make a difference?

//Does customer service really make a difference?

Does customer service really make a difference?

We recently changed our home TV and Broadband package at home, to a long established service provider. In the six weeks since changing over, we've experienced a lot of technical problems with both our Digital TV package and our Internet service. This has required three follow up home visits to resolve TV quality problems, as well as having to make numerous phone calls to try and escalate matters to get the provider to finally sort out problems with the Internet broadband and our cable TV.

While I cannot fault the time the provider has taken to resolve problems that they are responsible for finding a solution to, a comic's sales/service” moment occurred yesterday at the tail-end of a call to the provider. This call was scheduled to resolve a problem not resolved by another service rep the previous day.
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By |2012-03-26T19:31:24+00:00May 30th, 2011|Sales Service Blog|Comments Off on Does customer service really make a difference?

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A Facilitator in the area of Management & Leadership, Sales & Team development.