Customer Service Skills
Performance Partners specialise in creating excellence not just with Sales people, but also in customer service essentials. Our people development, tools and training resources are geared to transforming a customer centred approach to service.
Customer Service Training
Behavioural Training: We help you transform from stated objectives and the "banners, buttons and brochures" intent, to absolutely creating the desired behaviours for your people so that they deliver service that people expect and beyond what they expect. We will help you to create a wow factor, so that your customers refer others to your products and services.
Our Customer Service Essentials program includes a range of training that cover the basics for excellent customer service.
Included in the programme are a range of modules and tools, and profiles for measuring behaviours with (DiSC) and for measuring Service Skills with SkillMaps.
We help you to also see how your leaders inspire and take on the critical role in creating a winning customer service mentality.
Whether it if for telephone techniques, for face to face relationship building in a B2B or B2C environment or in retail, we will help you to make sure that you don’t have one off customers.
We have processes, tools and the people who will work with your business to build a winning customer charter, that people believe in, and act upon.
The Customer Focussed Culture.
Finally, the blue riband of the "Customer Focussed Culture" is a three month programme focussed on empoweriing your organisation to change the culture from within. Through understanding employee passion, that brings your service alive through people, we help you to transform how customers feel about your organisation.