Terms & Conditions

Home/Contact Details/About Us/Terms & Conditions
Terms & Conditions 2016-02-24T14:06:36+00:00

Any training or consultancy product or profling service offered by Premier Performance Partners Limited t/a Performance Partners will be conducted, without exception, in accordance with these terms and conditions and any booking or client engagement will be considered as an acceptance of these terms and conditions.

1.         Definitions

The term Provider means Premier Performance Partners Limited, hereafter (trading as Performance Partners), their agent or representative. Client means the organisation booking and/or paying for the services. Delegate means a person attending a consultation session, training course, accredtitation training or seminar as a direct client and or as an employee of a client. Candidate means a person taking a personal profile, such as the DiSC profile. 

2.         Bookings

Bookings must be confirmed in writing (by email) by the client and will be considered as confirmed by the Provider in writing upon receipt of such notification in an email. The Provider will accept provisional bookings but will incur no liability in respect of them. Either the Provider or the client may cancel such a provisional booking until they are confirmed in the manner described above. 

3.         Notification of Delegates

The number of delegates must be given at the time the booking and confirmed in writing. This number cannot be increased by the client without agreement with the Provider. Only delegates from the client’s organisation are allowed to attend and places on any course must not be given or re-sold to any other organisation without the written agreement of the Provider.

4.         Cancellations

All confirmed bookings or engagements to consult that are cancelled by the client may carry a cancellation fee to cover administration costs and if the booking is cancelled within the below timescales then the following fees will apply:

Within 2 weeks of the course commencement =       25% of the full fee.

Within 1 week of the course commencement =       50% of the full fee.

Within 4 days of the course commencement =       75% of the full fee.

Within 2 day of the course commencement =         100% of the full fee.

If the Provider is notified of a cancellation within the cancellation period(s) shown above, it will be at the discretion of the Provider whether the consulting session, training course or seminar can be reallocated, although the Provider will endeavour to accommodate a request for an alternative date. The original booking will remain subject to the standard cancellation rules set out above.

5.         Prices, Terms & Payment

The prices charged by the Provider are decided upon in line with the period of training provided, the number of delegates and other factors. These prices will be notified at the time of booking. Should the number of delegates increase above the prior agreed number then this will incur an additional charge per delegate. Clients will be invoiced by the Provider direct and should render payment on or before commencement.

For clients with a credit accounts and for project engagements the Provider terms are as per the agreed contract, however whereby there is no contracted terms, these terms will apply:
1/3rd on commencement, 2/3rd half way through (to be agreed) and 3/3rd immediately after completion of the work.

6.         Travelling, Accommodation & Subsistence

Travelling will be charged for at the current agreed Revenue approved rate. Where a an intervention course, consultation and or seminar is to start or finish at such a time that it would be unreasonable for the Provider to travel to or from the venue then acceptable accommodation and subsistence will be agreed in advance with the client. This generally means hotel accommodation of 3 star rating or similar and substantial meals and refreshments.

7.         Equipment & Belongings

The Provider will not accept liability for loss or damage to any equipment or other belongings, however caused. In addition Clients and client delegates are responsible for the safekeeping and appropriate use of items belonging and or loaned to them.

8.         Health & Safety

The Provider will take reasonable steps in relation to the health and safety of the Provider and/or delegates when on the client’s premises.

9.         Confidentiality.

The client and delegates will keep secure and not disclose any information of a confidential nature obtained by reason of the training received except information which is already in the public domain. The provisions of this section shall apply during the continuance of this agreement and indefinitely thereafter.

10.        Right to Dismiss

The Provider reserves the right, at its sole discretion, to dismiss any delegate from the consultation, training course or seminar on the grounds of misconduct or upon failure of any mandatory section of the course.

11.        Force Majeure

The provision of services may be totally or partially suspended by the Provider to the extent that delivery is prevented through any circumstances beyond its control.

12.        Copyright

The Provider retains its intellectual property rights in all of its materials, documents and / or software, none of which may be reproduced, modified, amended, stored in any retrieval system or transmitted, in any form or by any means, otherwise than for the purpose specified by the Provider. The material described above remains with the Provider and may not be used by the client, delegate or other party for training, consulting or seminar purposes. If the Provider becomes aware of such use then legal action may be taken to stop such activity and to seek compensation.

13.        Variation

No variation of these terms will be valid unless evidenced in writing and signed by a duly authorised representative of Premier Performance partners limited.

 

Version 1.14     5/5/2015